Terms & Conditions
HOW MUCH WILL MY DELIVERY COST?
Customers in the UK: Boots and Shoes:£7.50; Accessories (eg Laces, Polish):£2.50
Customers in the European Union: Boots and Shoes: £18; Accessories (eg Laces, Polish):£3.50
Customers in the USA and the rest of the world: Boots and Shoes: £30; Accessories (eg Laces, Polish):£3.50
HOW LONG WILL MY DELIVERY TAKE?
Most of the goods we sell are heavy and bulky and this necessarily impacts on delivery times, particularly overseas.
Customers in the UK - We use courier services provided by Interlink or Seabourne Group. They normally provide a 48 hour delivery service, except weekends. We do, however, ask customers to allow up to ten working days before lodging an enquiry about non receipt of goods
Customers in the European Union – For all countries which are members of the European Union, we also use courier services provided by Interlink or Seabourne Group. who can offer our customers an express trackable delivery service . A delivery time of about seven working days is to be expected. Problems or enquiries should be referred to Simon at customerservice@britboot.co.uk
Customers in the USA and the rest of the world – Orders are sent out to the USA and Canada on a Tuesday. Our courier company is Seabourne Group who can offer our customers an express trackable delivery service . A delivery time of about seven working days is to be expected. Problems or enquiries should be referred to Simon at customerservice@britboot.co.uk
WHAT SHOULD I DO IN THE EVENT OF NON RECEIPT OF GOODS?
It is very unusual for goods not to reach their destination. However, in the unlikely event of non receipt or general enquiries concerning delivery issues, customers should contact Customer Services at customerservice@britboot.co.uk.
Customers’ money is guaranteed by PayPal. Full refunds are issued if goods go astray in transit.
RETURNS AND REFUNDS
If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund. Items returned must be in resalable condition.
Delivery charges are non-refundable.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
How do I return any unwanted or unsuitable items?
You can send the goods back to us by post . We ask customers to send their return using a - You can send the goods back to us. We ask customers to send their return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
Alternatively, goods can returned directly to our shop in Camden:
The British Boot Company Ltd
5 Kentish Town Road
Camden Town
London
NW1 8NH
THE BRITISH BOOT COMPANY LTD
The British Boot Company was formed as a limited company on the first of June 2012.
Company Registration Number: 07914219
VAT Number: 133433835
